High-Quality Leads: What Are They and How to Obtain Them?

A high-quality lead is not just a contact; it’s a potential customer that aligns closely with our offering. They match our target profile and have a need that our solution can fulfil. But how do you obtain a high-quality lead through a paid media strategy?

First, it’s important to remember that the quality of a lead doesn’t depend solely on volume. Focusing exclusively on volume can be counterproductive, as a high number of leads doesn’t guarantee they will be relevant or have conversion potential. Increasing the number of contacts often comes at the expense of lowering their value. For example, if form requirements are reduced to capture more leads, you might end up with many contacts who have no real intention of purchasing or a clear need.

This is where the concept of friction comes into play: the more friction there is in the capture process (detailed forms, questions that identify customer needs, etc.), the better we can qualify leads. Of course, this also implies a reduction in lead volume. Striking a balance in friction is crucial to achieving the right balance between quantity and quality. Too much friction can reduce the number of leads, while too little can result in contacts that don’t meet the appropriate profile. Identifying the sweet spot allows you to obtain qualified leads with a higher potential for conversion.

To qualify a lead, four key criteria are fundamental: need, interest, purchasing capability, and urgency. A genuinely high-quality lead demonstrates a clear need that our offer can address. They’ve shown an interest in learning more. They have the means to make the purchase. Moreover, they have urgency or motivation driving their decision.

The qualification process starts with forms and extends to the first interactions. During these initial interactions, it’s helpful to ask questions like: “What service are you most interested in?” or “What budget do you have in mind to solve this problem?” These types of questions help quickly identify the lead’s need, interest, and capacity, enabling more accurate qualification. Asking key questions early is essential to determine whether you’re dealing with a potential customer or just a curious contact. Using an appropriate CRM also helps analyse lead behaviour and their level of interest.

Some effective practices to improve lead quality include:

• Using initial interactions to ask questions that help determine whether the person truly has a clear need, genuine interest, and purchasing capacity.

• Implementing precise segmentation in ads. Clearly defining your audience and adjusting segmentation parameters in each campaign ensures your messages reach those with the most potential.

• Adapting creativity and messaging to resonate with those closest to making a decision. What problem do they have? How can we help solve it? Tailoring the message not only attracts, but also better qualifies leads.
  

Improving lead quality always requires a mix of techniques: more friction, more precise segmentation, and a clear focus on identifying needs.

What about you? What techniques do you use to improve the quality of your leads?

Paid Media Strategies to Leverage the Low Season and Prepare for Success

The low season is an opportunity to refine strategies, test new approaches, and strengthen the brand, though it can also present challenges. What can you do to make the most of these moments in paid media?

First and foremost, optimising your budget is essential. Keeping only the best-performing campaigns active allows you to maximise returns by focusing on products or services with high demand or strong growth potential, even during the low season. For instance, identifying high-performing campaigns through key metrics such as ROAS or conversion rates can help determine where to continue investing. Less is more: every pound counts when resources are limited.

Another key strategy is to tailor creatives to the context of the low season, measuring the effectiveness of these changes using indicators such as engagement or click-through rate (CTR) to ensure the adaptations yield positive results. For B2C, relaxed tones can evoke preparation for future key moments, while in B2B, positioning your offer as part of planning for the next quarter or cycle is key. This keeps the message relevant and avoids creative fatigue.

The low season is also the perfect time to explore new channels. Often, brands focus on media that generate short-term conversions, but this is the time to test emerging platforms like TikTok, Pinterest, or even Spotify. While these may not yield immediate results, they help build presence and familiarity, which can be invaluable when demand picks up.

Retargeting and reactivation are crucial during these periods, allowing you to capitalise on audiences who have previously shown interest. This is particularly effective in low seasons when acquiring new users is more challenging and expensive. Targeting users who expressed interest but didn’t convert, offering personalised incentives, can make all the difference. Additionally, segmented reactivation email campaigns can rekindle potential customers who already know the brand but haven’t yet taken action.

There’s also room for creativity. Producing micro-content that’s educational or adds value provides an extra benefit to the customer, keeps them engaged, and strengthens the perception of the brand as a sector leader. Short videos, tips on social media, or ads that educate rather than just sell can also stand out.

Finally, preparing for the upcoming season is one of the most profitable actions you can take during periods of low demand. Investing time in creating high-quality creatives, messages, and offers tailored to future trends and target segments ensures a competitive edge when demand returns.

The low season doesn’t have to be a hurdle—it can be a springboard to the next period of high demand. It’s all about perspective and strategy.

What are your best strategies for the low season?

Strategic Decision-Making in Destination URLs: How It Impacts the Performance of Your Advertising Campaigns

The destination of an advertisement is an element that often goes unnoticed but has a significant impact on the performance of advertising campaigns. What happens when you change the destination URL or decide to send users to a different page? The answer depends on several factors, such as the relevance of the new page’s content, loading speed, mobile usability, and how well it aligns with the expectations created by the ad.

Changing an ad’s destination can profoundly affect conversion rates and user behaviour. Every time the landing page is modified, it impacts the user experience. For example, if the new page takes longer to load or is not mobile-friendly, users may leave before completing the desired action. If the new page does not align with the expectations set by the ad, performance may drop significantly. For instance, if the ad promises a specific offer and the landing page doesn’t clearly display it, users may feel frustrated and abandon the site. Consistency between the ad’s message and the landing page experience is crucial to maximising performance.

The new page must be optimised and aligned with the specific goals of the campaign. For example, if the focus is on lead generation, the landing page should facilitate conversion with simple forms, clear CTAs, and a seamless mobile experience. Additionally, technical aspects such as loading speed and proper structure for Google’s ad rank remain fundamental.

Another important point is that when you change an ad’s destination, advertising platforms often need time to readjust. The algorithm may need to recalibrate conversion patterns, which can temporarily affect performance. If the new page serves a similar purpose to the old one, this impact can be minimised. However, if it differs significantly, there might be a learning phase that negatively affects results for a period.

Such changes can also influence how users perceive the brand’s credibility. Each transition between ads and pages involves a fraction of a second in which the user evaluates whether the presented content remains relevant and whether it meets the expectation created. Maintaining the initial expectation can make the difference between a wasted click and a conversion.

This is why I always recommend approaching ad destination changes as a strategic decision. It is essential to analyse factors such as user intent, the technical aspects of the page (loading time, structure, metadata, keywords, mobile version), and historical performance data of the old page before making decisions. Before changing the URL, ensure that the new destination is optimised for the objective and enhances the user experience. If it does, it could lead to a considerable performance improvement. But if it’s just a change without a clear improvement in experience, it may harm the campaign’s efficiency without a valid reason.

What has been your experience when changing the destination URL in major campaigns? Has it affected your campaign performance? Let me know in the comments.